8 Chrysler Town and Country Power Liftgate Problems (Troubleshooting Guide)

The Chrysler Town and Country is a popular minivan known for its family-friendly features, including the convenient power liftgate.

However, like any advanced feature, the power liftgate can experience problems that affect its performance. Being aware of these potential issues helps ensure smooth operations and prevents unexpected inconveniences.

1. Power Liftgate Fails to Operate

One of the most reported issues is a liftgate that won’t open or close when activated. Owners often find that pressing the key fob, interior buttons, or external handle does nothing.

Sometimes, the liftgate starts to move but stops suddenly or even reverses. This is particularly common in models from 2008 to 2016, with increased reports from 2010 to 2014.

Possible causes include a worn-out or malfunctioning liftgate motor or actuator, which may be impacted by regular use or electrical issues.

The liftgate control module, which controls these electronic functions, can also develop problems due to software glitches or hardware failures.

Additionally, a damaged wiring harness can interrupt the signal, while blown fuses or relays might shut the system down entirely.

For instance, owners of 2012 models have noted hearing a clicking sound but no movement, while 2013 users found that the liftgate stopped responding entirely, requiring manual operation.

Chrysler addressed similar issues in the Technical Service Bulletin (TSB 08-024-12), advising inspections of the control module and wiring for faults.

2. Liftgate Reverses Unexpectedly

Another frequent complaint is the liftgate reversing direction during operation. It may begin to open or close but then change direction midway without completing the movement, sometimes accompanied by warning chimes or error messages. This issue is widespread in models from 2008 to 2016, especially from 2011 to 2015.

An overly sensitive anti-pinch safety feature could falsely detect an obstacle if the liftgate is misaligned or if sensors malfunction.

Faulty liftgate struts may also be to blame; if they’re weak or leaking, the system might sense increased resistance and reverse the liftgate.

Owners of 2014 models have reported the liftgate reversing while closing, particularly in cold weather, and some 2015 drivers noted it stops and reverses near the top of its range.

Calibrating the obstruction detection, replacing weak struts, or realigning the liftgate can often resolve the issue.

3. Unusual Noises During Liftgate Operation

Many Town and Country owners have experienced grinding, clicking, or popping noises when the liftgate moves, signaling potential mechanical problems. This issue has been prevalent in models from 2008 to 2012.

Worn or damaged gears within the liftgate motor can cause unusual sounds as they struggle to move the liftgate. Loose or broken hinges may also cause misalignment, resulting in noise during operation.

Additionally, dirt or debris lodged in the liftgate’s track or mechanism can obstruct moving parts, leading to grinding sounds.

For example, users of 2010 models have reported grinding noises during operation, and some have found metal shavings on inspection, indicating worn gears.

Meanwhile, 2012 owners have mentioned popping sounds as the liftgate reaches full open. Replacing the liftgate motor assembly, tightening hinges, or cleaning the mechanism can often alleviate these noises.

4. Liftgate Operates Without Input

Some owners have reported instances where the liftgate opens or closes independently, posing a safety and security risk. This issue appears across model years 2008 to 2016, particularly in models from 2012 to 2014.

This problem can stem from a faulty key fob or stuck buttons that send unintended signals. Electrical short circuits in the wiring harness may also cause unexpected movement, and a malfunctioning liftgate control module could activate the liftgate without user input.

For example, 2013 model owners reported the liftgate opening unexpectedly while the vehicle was parked, and 2014 users experienced the liftgate closing without warning while loading cargo.

Checking the key fob for stuck buttons, inspecting the wiring harness, and replacing the control module if needed are recommended solutions.

5. Liftgate Fails to Latch Properly

A common complaint is that the liftgate doesn’t latch securely, which can trigger warning lights on the dashboard, keep interior lights on, or even cause the liftgate to open while driving. This issue is most commonly reported in models from 2008 to 2013.

A faulty latch mechanism may prevent the liftgate from fully engaging. Misalignment can also cause the latch to miss the striker, making it impossible to secure the door. Electrical faults within the latch assembly might also affect its operation.

For instance, some 2009 model users have reported the liftgate bouncing open after closing, while 2011 owners noted that the liftgate ajar warning light stayed on despite the liftgate appearing closed.

Moisture intrusion can lead to latch assembly corrosion, contributing to the issue. Replacing the latch assembly, adjusting the liftgate alignment, and checking for corrosion can help resolve the problem.

6. Liftgate Stops Working After Battery Change

Some drivers have found that their power liftgate stops working after disconnecting or replacing the battery. This is particularly common in models from 2011 to 2016.

A power interruption can cause the liftgate’s control module to lose calibration, rendering it unresponsive. During battery service, power surges or short circuits can also blow fuses connected to the liftgate system, and software glitches may require a system reset.

For example, 2015 model owners reported the liftgate becoming unresponsive after a battery replacement, while 2016 drivers noted that reprogramming was required to restore functionality.

Performing a liftgate recalibration as outlined in the owner’s manual, checking for blown fuses, and updating software can often resolve these issues.

7. Hands-Free Liftgate Feature Malfunction

In higher trims of 2014 to 2016 models, the hands-free liftgate feature allows the liftgate to open with a foot motion under the rear bumper. Some owners report that this feature works inconsistently or not at all.

A faulty sensor or antenna may fail to detect foot movement, rendering the feature unresponsive. Dirt or damage to the sensor area around the rear bumper can also prevent proper operation, and electrical issues may disrupt communication between the sensor and the control module.

For example, owners of 2015 models have reported sporadic function or complete failure of the hands-free liftgate, while in 2016, users noted that minor rear-end impacts affected performance.

Cleaning the sensor, testing and replacing faulty parts, and checking wiring connections can often restore functionality.

8. Water Leaks Causing Electrical Problems

Water intrusion near the liftgate has led to electrical malfunctions, including issues with liftgate operation, interior lights, and rear electronics. This has been especially noted in models from 2008 to 2012.

Deteriorated weather seals around the liftgate can allow water to enter, and clogged sunroof drains may direct water toward the liftgate area. Misaligned liftgates can create gaps in the seals, further allowing water in.

Owners of 2010 models reported liftgate issues after heavy rain, finding moisture in the liftgate electronics compartment. In 2012 models, electrical issues frequently coincided with water leaks.

Replacing weather seals, clearing sunroof drains, and realigning the liftgate can prevent water intrusion and protect electronic components.

Final Thoughts

The power liftgate in Chrysler Town and Country is undeniably convenient, yet various mechanical and electrical issues over the years have impacted its reliability.

These problems can be irritating for owners who rely on this feature daily. Familiarizing yourself with the specific issues and solutions can help you address problems effectively, making it easier to seek the proper repairs.

Regular maintenance and quick attention to any irregularities can go a long way in keeping your liftgate operating smoothly, allowing this helpful feature to remain an asset rather than a source of stress.